Desk-Based Account Manager

Salary: £42,500 + Performance Bonus
OTE: Circa £50,000
Benefits: Car Allowance + Company Benefits

The Role

We are looking for an experienced and commercially focused Desk-Based Account Manager to join a growing Sales & Commercial team.

This is a newly created position focused on managing and developing a portfolio of established, high-value customer accounts, while also identifying opportunities to generate new business.

You will act as the key point of contact for major customers, building strong relationships, increasing account revenue and identifying upcoming projects and opportunities. With significant inbound business already generated through existing accounts, the role will combine account management with proactive business development.

Working closely with Sales, Technical, Estimating and Operations teams, you will help manage opportunities from initial enquiry through to quotation and order.

Key Responsibilities

• Manage and develop a portfolio of established customer accounts.
• Act as the primary point of contact for key customers.
• Build strong, long-term commercial relationships with customer stakeholders.
• Develop a detailed understanding of customer requirements, business drivers and future projects.
• Identify opportunities to increase revenue and profitability across existing accounts.
• Proactively generate new opportunities rather than relying solely on inbound enquiries.
• Support the development and acquisition of new customer accounts.
• Identify cross-selling opportunities across the wider business and service offering.
• Manage sales opportunities from initial enquiry through to quotation and order.
• Work closely with Technical and Estimating teams to develop accurate and competitive proposals.
• Follow up quotations and maintain momentum throughout the sales process.
• Identify upcoming projects, frameworks, tenders and procurement opportunities.
• Develop relationships across multiple departments and stakeholders within customer organisations.
• Maintain accurate account plans and customer information.
• Achieve agreed sales, margin and account-growth targets.

About You

We are looking for an experienced Account Manager or sales professional who is confident taking ownership of significant customer relationships while identifying opportunities for further growth.

Relevant industry experience would be advantageous, but is not essential, with the priority being strong commercial and account management experience.

You will ideally have:

• Proven experience within Account Management, Sales or Business Development.
• Experience managing and growing existing customer accounts.
• A strong commercial mindset with the ability to identify revenue opportunities.
• Confidence developing relationships with key customer stakeholders.
• Experience managing opportunities through the sales cycle.
• Strong communication skills across telephone, email, Teams and other digital channels.
• The ability to work collaboratively with technical, estimating and operational teams.
• Excellent organisation and account-management skills.
• A proactive, self-motivated approach to business development.
• The ability to work towards revenue, margin and growth targets.

Salary & Benefits

• £42,500 basic salary
• Performance-related bonus
• OTE circa £50,000
• Bonus opportunity typically triggered from approximately 80% of target, with increased earning potential as performance grows
• Car allowance
• Additional company benefits

The Opportunity

This is an excellent opportunity to take ownership of a portfolio of established, high-value accounts with significant existing business, while having the scope to further develop those relationships and bring new customers into the business.

The position would suit someone who enjoys the relationship-building side of account management but also has the commercial drive to identify opportunities, increase account spend and contribute directly to business growth.