Technical Service Center Specialist

THE ROLE:

Responsible for providing technical support on systems for the UK & Ireland, group companies and partners across the world.

Geographical areas of responsibility are:

• End users - UK & Ireland, Group Companies & Partners - rest of world.
• The role may require travel within the UK and overseas including offshore.
• The role includes providing out of hours Customer support on a 24/7 rota (typically 1 in 4).

RESPONSIBILITIES:

Core

• 1st & 2nd level technical support for engineered systems and solutions.
• Investigate complex technical problems & liaise with R&D in support of resolution.
• Support for remote engineers, including outside of normal hours when on duty.

Occasional

• Assist with systems SAT, FAT and commissioning.
• Provide on-site technical expertise.
• Deliver training courses to end-users and internal personnel.
• Nominated non-support activities required by the Technical Support Manager or Team Leader.

SKILLS, KNOWLEDGE, AND EXPERIENCE

Required

• Full UK Driving License
• Excellent systems diagnostic and analytical skills
• Wide ranging knowledge of PC and server hardware and operating systems
• Relational database administration and support
• High-level programming experience including SQL, C, C++, Visual Basic, dotNet
• Networking and communications technologies and protocols

Desirable

• Confident when talking with customers at all levels
• Client/server architectures
• Virtual machines and virtual networking
• DCS and industrial process control systems
• PLC hardware, PLC programming (IEC61131-3) and diagnostics

Minimum Formal Qualifications

• HNC/HND with relevant Engineering experience