BMS Technical Support Engineer

My client is a recognised leader in smart building technologies, driving innovation in the built environment. They're passionate about developing their people and staying at the forefront of a rapidly evolving industry. As they continue to grow, they're now looking for a Technical Support Engineer Team Leader to join their team and play a key role in delivering high-level support for their BMS solutions.

This is an exciting chance to combine your technical knowledge and leadership skills in a hands-on role that makes a real impact. The role offers flexible hybrid working.

What You'll Be Doing:

• Lead, coach, and develop a team of BMS support engineers.

• Manage escalation of complex technical issues across various BMS platforms.

• Deliver both remote and on-site technical support as needed.

• Prioritise and allocate workload, ensuring support SLAs are met.

• Collaborate with clients and internal teams to deliver best-in-class service.

• Maintain thorough documentation and support the growth of internal knowledge bases.

• Keep up to date with the latest BMS technologies and share insights with the wider team.

What You'll Bring:

• Strong technical background in Building Management Systems and HVAC.

• Leadership or mentoring experience in a technical environment.

• Hands-on knowledge of building automation protocols such as BACnet, Modbus, DALI, or KNX.

• Excellent communication, problem-solving, and organisational skills.

Desirable Experience:

• Experience with BMS platforms such as Trend, Tridium, Schneider, Desigo CC

• Certification or formal training in BMS or HVAC control systems.

• Familiarity with energy management systems or smart building technologies.

• Understanding of IT networks and cybersecurity in building automation.

Why Join?

• Hybrid Working - Achieve work-life balance with flexible arrangements.

• Pension Plan - Generous contributions of up to 10%.

• Time Off - 26 days holiday + bank holidays, with buy/sell options.

• Bonus Scheme - Annual bonus based on company performance.

• Development - Ongoing training, including leadership and technical development.

• Team Culture - Join a collaborative, forward-thinking team delivering cutting-edge building solutions.